Delivery & Return Policy
Delivery & Assembly in U.A.E.
We provide free delivery for purchases over 2000 AED to Sharjah and Dubai. For purchases under 2000 AED, a delivery charge of 100 AED is applicable.
The standard delivery charge to Ajman is 100 AED.
Standard delivery charges to Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah, and Umm Al Quwain are 200 AED.
Our after-sales service team will call you within 24 hours of receiving payment to book delivery.
Upon booking, you must inform us of any restrictions at the delivery address, such as restricted property access or lift access to the upper floors.
We do not collect or dispose of unwanted furniture.
We cannot hang wall-mounted products or fittings or connect any electrical items.
Items that require assembly, such as bed frames, are included in the delivery charge.
Exchange Policy for U.A.E. Customers
At Pinky Furniture & Novelties L.L.C., we are flexible. Should you discover that you are not 100% satisfied with your purchase upon delivery only, we will happily exchange the item once, or you can choose to return the item and receive a credit note for use in-store for the purchased amount - valid for 12 months from the initial date of purchase. Collection and re-delivery of products are chargeable at AED 100 to Ajman, Sharjah, and Dubai.
For other Emirates, delivery and packing will be quoted separately.
Pinky Furniture & Novelties L.L.C. has a strict no-refund policy.
Products sold on promotions are not eligible for exchange, credit note returns or refunds.
Any purchased item must be unused and in the same condition you received.
Any item returned not in its original condition, damaged, or missing parts will not be eligible for exchange or credit note.
Kindly keep and present your original receipt upon request.
Delivery charges are, unfortunately, non-refundable.
For any exchange or credit note, an additional delivery fee of 100 AED will apply if collected/delivered by us.
If the product is too large to be taken into your property or fit into an elevator and needs to be taken up a building stairway, an additional charge for labour will be applied. We cannot accept responsibility for damages while items are being carried; in such cases, the responsibility is with the purchaser. We would advise any customer to visit our warehouse in case of any sizing doubts for access to your property.
Any product customized by request is strictly not eligible for exchange or credit note.
Once an order is placed, we will store the item for a maximum of 30 days on receipt of a full advance payment.
Products will not be reserved.
Goods, once sold, will not be repurchased under any circumstance.
All customization charges are based on additional cost, and we will estimate the labour involved and forward a quote accordingly.
Upon delivery, if any product has a manufacturing defect, we will immediately fix or exchange it for you; in this instance, there will be no additional delivery or collection charge for U.A.E. customers only.
After delivery, should the customer request additional work, repair, touch up or treatments, we will estimate the labour and delivery costs involved and forward a quote accordingly.
Delivery & Exchange Policy for Oman Customers
For Oman, delivery, packing and customs will be quoted separately.
Products shipped to Oman are not eligible for exchange, returns or refunds. Due to the increased chances of damage to products while shipping, customers are advised to view the product in person before purchase.
Pinky Furniture & Novelties L.L.C. does not provide handlers to unload the goods upon delivery in the G.C.C. and is not liable for any damage during the offloading process on the delivery.
Pinky Furniture & Novelties L.L.C. takes no responsibility if the product is damaged on delivery by the handlers.
*We reserve the right to modify this policy at anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website https://www.pinkyfurnitureuae.com
Customer Care
All products are handmade with solid wood and must be placed indoors. An antique finish is given to the items to create a vintage character. Small cracks, spacing in wood and matte stain are part of the charm. Customers are advised to visit our warehouse to view items in person before purchasing. Each piece is unique and cannot be replicated. Owners can choose to place furniture outdoors at their own risk. Avoid contact with water and surface cleaning agents. Regular application of beeswax and teak oil will maintain product quality.
Pinky Furniture & Novelties L.L.C. takes no responsibility for damages through wear and tear and general use.
GET IN TOUCH
If you require more information, contact us at info@pinkyfurnitureuae.com